e-dreaming

In the "good old days" of marketing and advertising, copywriters were compelled to constantly herald the merits of their products with increasingly flowery and dramatic terms.  Words like:

• excellent
• high quality
• outstanding
• innovative
• extraordinary
• groundbreaking
• amazing
• cutting edge
• break through
• revolutionary
• leading
• state of the art
• next generation
• one of a kind
• etc., etc.

Then there is the all-dreaded "technical-speak."  This usually results from an engineer writing or editing the copy, or insisting that the target customer needs to know all of the details.  Certainly, there are some contexts in which detailed technical information is needed and appropriate... but it is almost NEVER in a marketing piece.  Technical-speak is usually filled with jargon (that only the closest insiders in the industry really know), consisting of complex sentence structure (to impress), and offering way too much detail.  It most often talks about how something works, rather than how it helps.

Sometimes, you'll find both mistakes being made in the same marketing material.  It says how innovative and groundbreaking it is, then speaks at such a technical level that you have to read it four times just to understand it.

The public, however, has become jaded, skeptical and impatient, and it finds both mistakes to be a turn-off.  They have grown tired of glossy-brochure-speak, and impatient with technical-speak.  They want common language.  They want simple, straightforward conversation.  They don't want to hear that it's "simply the best," rather, they want to know what it does, and how it's different.  They refuse to study a marketing piece just to understand what the thing is saying.  They just want to know what it looks like, or tastes like, smells like, how it works, how it feels, how it helps them, how much it costs. 

What if someone marketed a product or service with the truth?  For example:

"We sell pretty much the same stuff everyone else does. We're not particularly faster or better.  But we're quite a bit cheaper than the competition, and our staff is really friendly (they are non-union, and they really need their job).  So please consider buying from us!"

or

"Unfortunately, our service is often a bit slow.  Because we put so much effort into getting it 'just right', and because we test everything just to make sure, we take a little longer than others do.  And because the end product is so good, we have a lot of business, and therefore we take a little longer so we can perform just right for everyone.  So if you don't mind waiting, we KNOW you'll be happy with the outcome!"

Or do you think consumers would rather hear...

"We have the highest quality, most innovative and creative products on the market today. Our groundbreaking, advanced processes and extraordinary service make us the premier company in the industry... maybe even the world!"

What do you think?